Return & Refund Policy

Effective Date: August 6, 2026

At Vastrique.online, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.

1. Returns

Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, unwashed, and in its original condition.

• All original tags, labels, and packaging must be intact.

• A valid proof of purchase or order number is required.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or customized products.

• Gift cards.

• Products marked as Final Sale or Non-Returnable.

• Items damaged due to misuse or improper handling by the customer.

2. Refunds

Return Inspection

Once we receive your returned item, it will be inspected. We will notify you by email regarding the approval or rejection of your refund request.

Approved Refunds

If your return is approved, your refund will be processed to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again.

• Contact your bank or credit card provider, as processing times may vary.

• If you still need assistance, please contact us at support@vastrique.online.

3. Exchanges

If you receive a product that is defective, damaged, or incorrect, please contact us within 48 hours of delivery.

Please email us at support@vastrique.online with:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the defect or damage.

After verification, we will arrange a replacement or issue a refund where applicable.

4. Shipping Costs

Return Shipping

Unless the return is due to our error (wrong, defective, or damaged item), customers are responsible for the return shipping costs.

Original Shipping Charges

Shipping charges paid during the original purchase are non-refundable unless the return is caused by our mistake.

5. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Vastrique.online
Email: support@vastrique.online